WHY WAS TRUE COLOR APPAREL FORMED?

We believe businesses and organizations needed a long term partner to help them meet their goals and objectives. When ordering shirts and hats, they didn’t want to deal with a robot on a website or with a company that would deliver inconsistent service. Ordering from an impersonal website that operates out of a giant warehouse 2,000 miles away without a dedicated professional can only lead to problems and frustration. Customers told us they want outstanding service from a real person they could trust both before and after their purchase.

HOW CAN TRUE COLOR APPAREL HELP ME?

Call us today to set up an appointment. We’ll come to you! We can help turn your idea into reality. We don’t just make your shirts, hats and promotional items. We actually listen to you. Then we collaborate with you to help you reach your goals while meeting your deadline and budget. We want to see you grow and thrive, so you can turn to us again when needed.

WHERE IS TRUE COLOR APPAREL LOCATED AND WHAT AREAS DO YOU SERVE?

We are located in Greenville, S.C. (Some of the pictures here show the beauty of our area! ) If you are in the upstate area of South Carolina contact us today to set up a time to visit your business or organization. And when your order is finished, we can hand deliver your items personally.

If you live anywhere else we can ship directly to you. We have shipped orders all over the U.S. and Canada. We offer FREE SHIPPING within the U.S. And some orders overseas. We know how to ship.

WHO ARE YOUR CUSTOMERS?

We serve customers located in the Greenville, S.C. area as well as folks across the country. Large and small businesses, startups, restaurants, constructions companies, law firms, engineering companies, contractors, schools, family groups and others. And we are proud to be a prefered vendor for Fortune 500 companies. Basically anyone who needs custom apparel and appreciates outstanding service.

WHAT DO I NEED TO GET STARTED?

Ordering is easy. You just have to give us the details of what you want and submit payment. Everything starts with your design file. To get a quote we need to know exactly what you want printed, ( how many colors), size ( ie. 10” wide by 1.5” high) and placement of design ( ie left chest, full back, sleeve, etc.), type of garment ( ie short sleeve crew neck t-shirt, long sleeve, pullover hoodie, baseball cap, apron, etc.), and quantity. Our minimum quantity is 10 pieces. Give us a call, click on start a quote or send us an email. If you already have a logo ready to print send us an email with your file.

DO YOU HAVE ORDER MINIMUMS?

Our minimum order is 10 pieces. Contact us if you have any questions.

CAN YOU HELP US MAKE OUR DESIGNS?

Yes we can! If you do not have your own graphic designer or your art file needs some improvements, we can help refine your design and get it ready to print. Additional art fees may apply.

DO YOU HAVE ANY DESIGN RECOMMENDATIONS?

We want to end up with the best possible, professional result. One recommendation is to use designs with show through spaces and open areas that will allow the print to feel soft and light on the garment. Particularly with large full front or full back, multicolor designs. Imagine you are painting on a white canvas. You would not need to use white paint, since you can allow the canvas to act as the white color. So if you are using a black shirt, you probably don’t need any black color in the design- just allow the shirt color to show through and let your design breath. Also, incorporate some open spaces in the design, even small ones help. That way you don’t end up with one large solid, continuous print covering most of the shirt.

HOW DO I COMPARE PRICES?

If you are shopping around, make sure you compare apples to apples. You can’t compare an order of a standard shirt, one color, 150 left chest logo shirts, with a premium shirt that has full color print on left chest, sleeve and back. As you can see with the next question there are several variables that affect your price. Also consider the service delivered- Can you meet with someone face to face? What happens if you have a concern or question after your order is placed AND after it has been delivered? How easy are reorders? Can you speak with someone directly about any question or do you just get a generic automated response? And remember you get what you pay for- if you receive a quote that is way lower than others, you might want to ask even more questions as well as question the quality. Otherwise you could end up with a “great deal” that eventually costs you more in the long run.

HOW MUCH WILL IT BE?

Since each customer is unique, your final price will be specific to your situation. It depend on several factors such as QUANTITY ( 200 pieces cost less per item than 10 pieces), garment TYPE and BRAND ( crew necks are less than high performance polos), PLACEMENT ( left chest, full front, full back, sleeve, etc. ), HOW FAST you need them ( a rush order would cost more). Contact us today to get a quote. Again, when you are doing comparison shopping, compare the exact same orders.

WHEN WILL MY ORDER BE READY?

Smaller orders can be completed in 4 to 6 business days. Larger orders can take 10-12 business days plus. Rush orders can be requested at an additional cost. The fastest way to get an order printed is to have a print ready file all set to go. Issue with finalizing art work is probably the #1 cause for delay. That’s why it is so important to prioritize getting art files completed. Frequent changes to quantities and colors can also cause delays. Once payment is received, we’ll start ordering materials and give you an updated estimate on completion time.

WHAT TYPE OF FILE DO I NEED?

If you already have a print ready file just email that to us. We like to work with high resolution files, 300 dpi is best. 72 dpi is fine for a web site but not for printing. A vector file such as a AI, PDF, EPS, SVG, works great. If you only have a PNG or JPG send us that and we can look at it to start. If you already have a graphic designer tell them to make your logo in high resolution, CMYK color model, with no background. We can provide help with your files as needed.

WHAT BRANDS AND TYPES OF APPAREL DO YOU HAVE?

We have access to hundreds of brand and styles, including the latest styles. Based on your situation, we can suggest some of our favorite brands that will work best for you. If you already know what you want, just let us know and we can get it.

WHAT TYPE OF PAYMENT DO YOU ACCEPT?

As with everything, we make things as easy as possible, with a customer centric approach. You can pay with cash, check or card. We accept Paypal, Venmo, Cash App and others. Once we receive payment in full, that gives us the green light to start processing your order.

WHY DOES TRUE COLOR APPAREL BELIEVE IN DELIVERING OUTSTANDING CUSTOMER SERVICE?

Because we have a deep understanding that this is a service business. And we treat you as we would like to be treated. It’s that simple. While we employ some of the latest technologies available, we always remember how important it is to simply listen to our customers.